Privacy Policy

Who we are

The Gen Alpha Decoder (translate-easy.com) is operated by Customer Experience Insight Pty Ltd (ABN 61 634 039 759), Australia. Contact: translate-easy.com/contact.

Using the decoder without an account

Your device-local favourites, viewing history and language preference are stored only in your browser's local storage. When you search a term the decoder doesn't know yet, the search text is sent to our server and to a third-party AI provider to generate a definition. Search text is processed to answer your request and is not linked to your identity, except in the safety situation described below. We keep anonymous, aggregate counts of which terms are looked up to improve the lexicon.

To apply the daily limit on AI prompt generation fairly, we set a cookie containing a random identifier. It isn't linked to your name or email and isn't used for advertising or cross-site tracking.

To stop automated abuse, we also use your IP address to apply rate limits and a daily ceiling on AI requests. It is held as a counter that expires within 24 hours, and isn't linked to your searches.

Safety records

If text typed into the decoder, a suggestion, feedback or a report suggests that someone may intend to harm themselves or others, we don't send it to an AI provider. We show support services and keep a secure record of the text, the time, the IP address, device (user agent) details and, if you are signed in, your account identifier. A person on our team is alerted so they can assess the risk. We use this record only to respond to that risk and, where the law permits or requires it (for example, to lessen or prevent a serious threat to someone's life, health or safety), to share it with emergency services or police. Safety records are deleted after 90 days unless they are needed for an investigation or legal proceedings. For other safety-related lookups we keep only the topic category, with no search text and no IP address. See our Safety page.

When you report a definition, we keep the reason and any note you add, so we can review the report and show how we handled it. Please don't include personal details in the note.

Accounts

If you create an account we store your name, email address, a hashed password (or a link to your account with a sign-in provider, if you sign in that way), the role you choose (parent or educator), and the things you save: synced saved terms and lesson plans. School licence holders also store the name of their school and the email addresses of teachers they invite. We use this data only to provide the service and to contact you about your account.

Payments

Payments are processed by our payment provider. Your card details go directly to that provider and never touch our servers; we store only its identifiers for your customer and subscription, the plan and its status, and renewal dates. The provider's handling of your data is described in its own privacy policy, which it shows you at checkout. Receipts and payment reminders are emailed by the provider.

Analytics

We use a privacy-preserving analytics service, which collects anonymised page-view metrics without cookies and without tracking you across sites.

Who we share information with, and where

We don't sell personal information or use it for advertising. We use these service providers to run the decoder, and they handle information for us:

• A website hosting provider (serves the site, keeps short-lived request logs that include IP addresses, and provides privacy-preserving analytics), United States
• A database provider (accounts, saved items and safety records), United States
• A rate-limiting service (counters that include IP addresses, kept for up to 24 hours), which replicates data across several regions and countries
• AI content providers, which receive only the term or text being looked up and the chosen language, never your name or email: two in the United States and one in Singapore, whose affiliates in China may have limited remote access
• An automated safety screening provider, which receives the text of AI-written definitions, translations and discussion prompts, and text you submit as a suggestion or feedback, to check it for unsafe content. It never receives your name, email or IP address. United States
• A payment provider (payments and receipts), United States
• An email service (alerts to our own team), United States
• A form-handling service (the contact form), United States
• A sign-in provider, if you choose to sign in with a linked account

So information you give us may be stored or processed outside Australia, mainly in the United States and Singapore, possibly with remote access from China for AI lookups sent to one AI content provider, and for rate-limit counters in other countries where the rate-limiting service operates. We take reasonable steps to make sure these providers handle information in line with the Australian Privacy Principles. Safety records are never sent to AI providers or to the safety screening provider. We may also disclose information to police, emergency services, the eSafety Commissioner or other authorities where the law requires or permits it, as described under Safety records.

Automated decisions

Three things on the decoder are decided by computer programs without a person being involved at the time. An automated keyword check (which doesn't use AI) reads what is typed and decides whether to show support services instead of a definition. That check, and an AI safety classifier, also decide whether a new AI-written definition, or text you submit as a suggestion or feedback, must be held for a person to review before it is used or shown to others. If the classifier holds your submission, you are told straight away. AI models write many of the definitions, translations and discussion prompts, which are labelled “AI-generated”. These decisions don't affect your account, your payments or your access to the service. If you think one was wrong, use “Report this definition” or contact us.

How long we keep information

Account information, saved terms and lesson plans: until you delete your account. Safety records about a possible risk of harm: 90 days, unless they are needed for an investigation or legal proceedings. Records of reports: 2 years. Records of how published content was produced and moderated, which hold no personal information: 7 years. Deleted information can remain in database backups for a short time until those backups expire.

Children

The decoder is built for parents and educators. We do not knowingly collect personal information from children, and the app does not offer accounts for minors. Because anyone can type into the decoder, a safety record (described above) may occasionally concern a child; it is handled only to protect them or others.

Your choices and deletion

You can clear all locally stored data at any time by clearing your browser's site data for translate-easy.com. You can update your name and password, and delete your account, from the account page. Deleting your account removes your profile, saved terms and lesson plans, and cancels any subscription. Invoices and payment records are retained by our payment provider and by us for as long as Australian tax law requires.

Access, correction and complaints

You can ask for a copy of the personal information we hold about you, or ask us to correct it. It's free, and we'll reply within 30 days. We may need to confirm who you are first, and in limited cases the law lets us refuse (for example, if giving access would put someone's safety at risk); we'll tell you why.

If you have a privacy concern or complaint, contact us at safety@wahub.ai or through our contact page. We'll acknowledge it within 5 business days and aim to resolve it within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.